The growth of outpatient services is important for the healthcare industry to grow as it has been growing in the past with the offering of these services for customers. The faith of the average customer can mostly be found in the way in which trustworthy and effective medical treatment and emergency care services can be provided to patients during emergencies and normal circumstances. There has to be proper way of learning by every organizational member of every healthcare organization to pitch for customers opting for outpatient services. This is because there can be diversified types of outpatient services which might be required by customers to obtain from healthcare organizations. If patients and their family members find that there is dearth of some categories of outpatient services in any healthcare organization, the patients and their family members can tend to switch to the competing healthcare organizations of the opted healthcare organization initially. The costs incurred by healthcare organizations will not be as much on outpatient services as there will be costs incurred on providing inpatient services to customers. Therefore, the provision and offering of outpatient services will always be a win-win situation for every healthcare organization and every customer. However, the preferences of customers can make outpatient services a little unpopular at times. This can happen when there is requirement of most customers to avail intensive care services or undergo acute surgeries.